Wedding Guide Winners 2014

THE WEDDING GUIDE WINNERS OUTSTANDING CUSTOMER SERVICE

The Wedding Guide Winners For Outstanding Customer Service
2014

Voters' Comments 2014  

Just a few of the comments we received from our brides who voted for us in the North of England Wedding Awards 2014, which helped us win! 
Thank you all so much! 
As a mature and curvy bride I was apprehensive that there would be nothing available for me. I had visited a couple of Bridal shops in the city centre and felt that my custom was not important and that I did not fit the image of an ideal bride. Alison & Julie of AJ Bridal made me feel very welcome and put me at ease straight away. Julie asked me what kind of things I liked and listened. I tried several dresses on and was made to feel like a Princess . They took on board my body shape,likes and dislikes etc. Their support was brilliant and they assisted in me finding my Wow Dress. I felt and looked so beautiful . The service was first class, friendly and professional. They went that extra mile for us with one of younger bridesmaids in reordering extra material to fashion and customise a dress for the bridesmaid , where I feel/know I would not have got that service elsewhere. AJ Bridal have also offered their first class service, humour in assisting my younger bridesmaid in obtaining a Communion Dress and making this little girl a very happy one
Fantastic service from 2 lovely ladies that are fab at their jobs 
" Nothing is too much trouble for these lovely professional friendly folk. I have been living in Australia for the past year, so ordered my dress the previous year, I got married in Thailand on 1st March 2014. Both bride and grooms mum's have been given instructions on how to fasten dress, my dress was packed with so much love and care by AJ and when my mum and the groom's mum went to collect this for flight out to Thailand, my mum ended up playing dressing up in a beautiful dress, veil, tiara and bouquet. All in all a 5 star service. " 
The comments from this family were read in full by the Judges, but due to the very personel nature of the circumstances involved, we are only publishing a very small part of their letter. 
'The girls went far and above customer care. They are genuinely lovely ladies. I have tears as I am typing this, we still cannot believe the generosity given to Gill. Please Please put these lovely ladies at the top of your voting list.' 
Friendly service is second to none. Willingness to change, alter, acquire, have bridesmaid dresses made specially was amazing. When visiting I had an appointment so there was no-one else there. I was allowed to try on as many dresses as I wished and did not feel any pressure to buy or to rush. 
I think AJ Bridalwear deserve this award as they are the best at what they do, they make your wedding experience so enjoyable with their warm hearts and knowledge, they come top in my list of people I want involved in my wedding, laughs, tears and wonderful people. I wish them all the best in everything they do, they are just beautiful, helpful people. so proud to be a AJ Bridalwear bride. 
AJ Bridalwear are amazing, such lovely ladies. They make you feel like your the only girl in the world getting married, I loved every second and made my wedding dress shopping an absolute pleasure. They are so friendly and welcoming, you feel like you've known them forever. Thank you AJ Bridalwear, you guys are truly the best. 
Being a bigger bride I had had some terrible soul destroying experiences trying on wedding dresses. Alison and Julie were wonderful their customer service was faultless. You can see they have sunk so much passion and love into their business. They make you feel do special with no pushy sales speak they are genuinely striving to help you find the perfect dress. They listened to what I was looking for and were patient whilst I tried on lots of dresses. They discussed ways dresses I liked could be altered to be my perfect ideal dress. We returned and got our bridesmaids dresses too their dresses are beautiful and of excellent quality and they fitted us in for bridesmaids dress fitting at short notice for this was the only time a bridesmaid travelling from a distance could come. They deserve to be winners !!!! 
AJ Bridal Wear deserves to win because not only do Julie and Alison provide a professional service, they offer a personal one too. They made a very special part of my wedding planning perfect. They clearly love what they do and this is exemplified in their enthusiasm for finding you the perfect dress and accessories. They were considerate of my ideas (and apprehensions) and were accommodating to the small army of family I brought with me to the shop. They truly are deserving. 
" AJ Bridalwear are amazing. Being a plus size bride and after visiting a few terrible bridal shops prior to AJ Bridalwear, i was left feeling majorly dissapointed and thought i'd never find my dream dress. Allison and Julie were fantastic from the minute we walked in and made me, my Mum and Gran feel so relaxed and at home. I found my dream dress within a few short hours with their expert help and guidance. They also helped me with getting alterations sorted and made sure everything was perfect for my big day. I felt like a princess walking down the aisle. " 
Julie and Alison have been fantastic in helping me find my perfect dress and have been able to offer lots of advise. They have a large amount of choice as well as lovely big dressing rooms and plenty of space for family and friends. We were all made to feel very comfortable every visit. I would highly recommend them. 
Alison and Julie are the loveliest ladies, I couldn't have wished for anyone nicer when picking my wedding dress. They we honest, caring and efficient and had amazing customer service - they just can't do enough to help! Will recommend them to any future bride in my path! ...and their collection of wedding gowns is stunning!! 
THE SERVICE RECEIVED FROM THE MOMENT WE WALKED THROUGH THE DOOR WAS OUTSTANDING. WE ONLY WENT IN BY CHANCE TO HAVE A LOOK. I FELT LIKE A PRINCESS FROM THE FIRST MOMENT. THE KINDNESS AND CUSTOMER SERVICE IS SOMETHING I HAVE NEVER EXPERIENCED. THEY EVEN TOLD ME TO LOOK AT OTHER BRIDAL STORES BEFORE I MADE MY CHOICE. I HAVE RECOMMENDED THEM TIME AND TIME AGAIN THEY DESERVE AN AWARD EVEN MY FAMILY WERE KNOCKED OUT BY THE SERVICE THEY GAVE. NO PRESSURE NO HARD SELL JUST HONEST GENUINE LOVELY LADIES. THEY EVEN HAD TO MOVE PREMISES DUE TO THE FLOODING, THEY STILL HAD A SMILE ON THERE FACE AND A GENUINE LOVELY TO SEE YOU WELCOME. THEY MADE MADE MY BUILD UP TO MY WEDDING AMAZING AND I FELT LIKE A PRINCESS ON MY SPECIAL DAY AND CANNOT THANK THEM ENOUGH. 
Alison and Julie made the whole experience of finding my perfect dress absolutely wonderful. They make you feel at ease as soon as you walk through the door, they are kind, caring and really know their stuff. I have recommended them to everyone I know, and I can't put into words how truly amazing they both are. Their service, quality, value for money and commitment is second to none. They have a vast range of dresses to suit all shapes and sizes, which being a plus size girl made me a lot more comfortable than other shops I went to. I have got all my dresses from here! They really make you feel at home, as soon as you walk through that door, your greeted with smiles and hugs, no matter how busy or hectic their day has been. They have not just advised me on my dress and my bridesmaids, but other aspects of my wedding too. I honestly cannot express how helpful they have been. They are definitely top of my list to receive an award, outstanding start to finish!!! 
Excellent customer service 
for me it was more about the great customer service, i had previously already bought my wedding attire however was struggling to find the designer (label was cut out) so i asked the advice of this bridal shop and they went above and beyond to help me find it even though they wernt getting my business, they have not only helped me they have found out the make of my dress and im over the moon! now thats service going the extra mile! 
The dresses are amazing and the 2 ladies are fantastic And an absolute pleasure, they make it such a special Experience! 
Me and my family where made so welcome at aj bridelwear. I found my perfect wedding and bridesmaid dresses. They are the nicest careing friendly people. Would help u with anything.i would recommend these to lady to anyone wanting to find there perfect dress. 
The work these 2 ladies do to help you is unbelievable. I felt comfortable straight away and nothing was too much trouble. 
Both Alison and Joanne offer a fantastic service to brides to be and their family. They are friendly helpful and put you at ease the moment you enter the store. They make choosing a wedding dress a wonderful experience. 
Julie and Alison were fantastic when we came to visit their shop. The service they provided was outstanding, they were keen to help as much as they could. The shop is beautiful and they have the best range of dresses that I have seen. I would highly recommend this AJ Bridal to any bride. 
Absolutely amazing service, so welcoming and will go that extra mile for you. Couldn't ask for anything better. Excellent 
I would like to nominate Julie and Alison at AJ Bridal for their outstanding service. After a horrendous first day of trying on dresses with some very rude bridal shops, Julie and Alison completely turned things round for me. My Mum, sister and I were given a warm welcome from these ladies and they totally turned my day round. They are friendly, warm and welcoming and not only did they take excellent care of me but more importantly for me they looked after my mum and sister amazingly. They made me feel like a princess and made the whole experience so enjoyable - Julie in particular helped my find my perfect dress. These ladies certainly know their stuff! My advice for any brides to be out there - if your wedding dress shops make you feel anything less than a princess then you are at the wrong place and to experience everything you deserve on the run up to your special day I cannot reccomend AJ Bridal highly enough! 
These two ladies are absolutely amazing! They were very helpful and lovely when choosing my wedding dress and bridesmaid dresses! They will go out their way to help. 
Absolutely amazing customer service! Both Julie and Alison can't do enough to help and really go the extra mile. Nothing is a problem and made me feel so relaxed and comfortable and I found my perfect wedding dress. They are more than happy for me to go several times to try it on before the big day. Aj bridal more than deserve this award i can not rate them highly enough. 
These 2 wonderful and incredibly patient ladies put up with a total of 4.5 hours of getting me in and out of dresses before finding me the one and the smiles never slipped from their faces once. They were so welcoming to me and my rowdy lot and to think they've only been in the business a compararively short time they are definitely number one in my books by a long shot. I'd gladly recommend them to anyone. 
From first meeting Julie and Alison at a wedding show I got the impression that they really cared about helping me find something that suited me. Their premises were a little way away from Durham (although really easy to get to from Newcastle) but I am really happy that I went to AJ Bridal Wear. Their changing rooms were gorgeous and my mum and sister were made to feel as welcome and important as I did, which I really liked. I found a gorgeous dress for a very reasonable price. I would recommend them very highly to anyone! 
Excellent customer service! Made us feel very welcome and very helpful for both of us, we went in the shop having no idea, and came out with two amazing dresses! This was our first wedding shop we went to & they did not push us to buy straight away like other shops after this, we were told to have a think and shop around first, which we did, but couldn't compare to AJ bridal wear! 
lovely ladies so friendly and welcoming and helped me to find the dress of my dreams. had over an hour one on one time trying different dresses and accessories on. 
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