Wedding Guide Winners 2013

THE WEDDING GUIDE WINNERS OUTSTANDING CUSTOMER SERVICE

The Wedding Guide Winners For Outstanding Customer Service
2013

Voters' Comments 2013  

Just a few of the comments we received from our brides who voted for us in the North of England Wedding Awards 2013, which helped us win! 
Thank you all so much! 
" Nothing is too much trouble, they are prepared to go the extra mile to help, please and support the bride, taking away the stress . Two very pleasant ladies whose purpose is to make sure the bride is going to look stunning on the big day.  
Outstanding service, I was made very welcome and the ladies complement each other . It has been a pleasure to meet them and have them look after my needs as a mature bride and one who did not know what she wanted, to feel that on the day I will look stunning and transformed into a beautiful swan. " 
" Julie and Ali have been in business just a year but you wouldn't think it!  
I am overweight and was terrified of having to try dresses on but they made me feel so comfortable, so special, I forgot all about my insecurities!!  
I have bought my dress and all three bridesmaids dresses from A.J. Bridal Wear, they were the first and last shop I tried. 
Outstanding service and quality goods are all so hard to find these days, but these ladies have it all!! " 
Fantastic shop, brilliant staff. Nothing is a problem for them and they devote all their time to you and listen to what you say. Tried me in different style dresses that I didn't instinctively pick so I could see if I liked them rather than just trying me in all the styles I picked out. 
Massive range of dresses maturely displayed. Dresses all in perfect condition. Dressing rooms are huge, plenty of room for me, the 2 staff and could have got others in there too. Dressing gown was provided to wear between dresses. I cannot recommend this shop highly enough!  
" No matter what your ideas or preconceptions no bride will leave Alison and Julie until they are beaming from ear to ear. 
Despite a tough year nothing is too much trouble for the ladies. 
They definitely deserve an award! " 
" AJ Bridalwear provide an excellent service from start to finish. 
From the moment you walk in the door they ensure you are given the best service possible .  
They make every moment of your visit an enjoyable one. " 
On our visit we could not fault any part of their business! Their store was the nicest wedding dress shop we had visited.They made my sister (the bride), our mother and I feel very at home! The wide variety of dresses were spaced out and un-bagged so we could view each dress individually. The shop was clean and tidy, the seating area was tasteful and we were made to feel comfortable with tea, coffee and biscuits.  
They made my sister feel like a princess the whole time while we were in their store! We spent a good few hours in the store over the afternoon and were not made to feel rushed . We left the store with what we came for and more, due to the success of finding my sister perfect wedding dress. We left with not only the dress but her veil, tiara, earrings and necklace and more than likely when we are due to come back for her first fitting, we will be leaving with shoes to complete her whole wedding day outfit.  
On the whole I would just like to say that AJ Bridal Wear were fabulous and that I will be spreading the word about them and making sure people know that if they want the best they should go to AJ Bridal
As a mature and curvy bride I was apprehensive that there would be nothing available for me.  
I had visited a couple of Bridal shops in the city centre and felt that my custom was not important to them and that I did not fit the image of an ideal bride. Alison & Julie of AJ Bridal made me feel very welcome and put me at ease straight away.  
Julie asked me what kind of things I liked and listened. I tried several dresses on and was made to feel like a Princess.  
They took on board my body shape, likes and dislikes etc. Their support was brilliant and they assisted in me finding my Wow Dress. I felt and looked so beautiful.  
The service was first class, friendly and professional.  
They went the extra mile for us, helping one of younger Bridesmaids reordering extra material to fashion and customise a dress. I feel certain I would not have got that service elsewhere. 
I have bought my wedding gown from AJ Bridal and t hey deserve a nomination for so many different reasons.  
Alison and Julie are warm, welcoming, helpful and they ooze a sincere passion for their job. They had so much time for me, encouraging me to try different gowns (even though I only wanted to try on two in particular) and because of their encouragement, I tried on a dress I bypassed on the rail and fell in love with it , so I owe them my thanks! 
They had a major set back near the end of 2012 when their shop was flooded. However Alison and Julie made time to re-assure me that they had found alternative accommodation and everything would be back to normal soon. The usual shop as well as the temporary were both lovely environments to try on dresses.  
These two women put in personal touches and they genuinely made buying a wedding dress feel extra special ! They thoroughly deserve the recognition from this award and I can honestly say that after visiting six or seven wedding dress shops, they were the best on all counts ! I can't wait to see them again. 
I absolutely hate to wear dresses of any kind. Am a jeans or trousers kind of girl. When I visited AJ Bridal Wear, I went in with a heavy heart and dread. When I left, I left with a smile on my face and felt beautiful (and considering I have no confidence since the birth of my daughter) this is amazing. They are friendly, made you feel at home and most of all treat you like a friend, a person they wanted to help . Other shops I have visited, did not have the caring factor that Julie and Alison had. I can't praise them enough. 
I absolutely hate to wear dresses of any kind. Am a jeans or trousers kind of girl. When I visited AJ Bridal Wear, I went in with a heavy heart and dread. When I left, I left with a smile on my face and felt beautiful (and considering I have no confidence since the birth of my daughter) this is amazing. They are friendly, made you feel at home and most of all treat you like a friend, a person they wanted to help . Other shops I have visited, did not have the caring factor that Julie and Alison had. I can't praise them enough. 
After weeks of phoning around what felt like billions of wedding dress shops around the country I had never felt so much relief to find that AJ Bridal Wear stocked the particular dress that my sister was looking for. On our visit to your store we could not fault any part of their business! They made me; the bride and my mother feel very at home! Their store was the nicest wedding dress shop we had visited out of quite a lot that we had tried; we could not fault the staff and certainly not the shop in general. All the dresses were spaced out, un-bagged so we could view each dress individually, it was clean and tidy and we had the whole shop to ourselves, the seating area was tasteful and we were made to feel comfortable with tea, coffee and biscuits. They made my sister who is getting married feel like a princess the whole time while we were in their store! We were very grateful for so much help they gave us on picking the perfect dress between the wide varieties of dresses that they have in their store. We spent a good few hours in the store over the afternoon and were not made to feel the need to be rushed out at the end of their working day. We left the store with what we came for and more due to the success of finding my sister perfect wedding dress we left with not only the dress but her veil, tiara, earrings and necklace and more than likely when we are due to come back for her first fitting will be leaving with shoes to complete her whole wedding day outfit. On a whole I would just like to say that AJ Bridal Wear as a whole where fabulous and that I will be spreading the word about them and making sure people know that if they want the best they should go to AJ Bridal!! They deserve to Win!! 
Alson & Julie from AJ Bridal were so friendly and welcoming from the minute I met them. They were in temporary accommodation due to their business being flooded during the summer. It was clear they had the passion and worked so hard to keep the business going. As I am getting closer to my wedding, I have since visited them at their refurbished business to try on my beautiful dress, where I continued to receive an excellent service along with their usual lovely pot of tea and cake! Can't fault them and would strongly recommend AJ Bridal. 
AJ Bridalwear are amazing. Being a plus size bride and after visiting a few terrible bridal shops prior to AJ Bridalwear, I was left feeling majorly dissappointed and thought I'd never find my dream dress. Allison and Julie were fantastic from the minute we walked in and made me, my Mum and Gran feel so relaxed and at home. I found my dream dress within a few short hours with their expert help and guidance. I can't wait to go back not just for my dress but to see them again and have a catch up. 
As a mature and curvy bride I was apprehensive that there would be nothing available for me. I had visited a couple of Bridal shops in the city centre and felt that my custom was not important and that I did not fit the image of an ideal bride. Alison & Julie of AJ Bridal made me feel very welcome and put me at ease straight away. Julie asked me what kind of things I liked and listened. I tried several dresses on and was made to feel like a Princess . They took on board my body shape,likes and dislikes etc. Their support was brilliant and they assisted in me finding my Wow Dress. I felt and looked so beautiful . The service was first class, friendly and professional. They went that extra mile for us with one of younger bridesmaids in reordering extra material to fashion and customise a dress for the bridesmaid , where I feel/know I would not have got that service elsewhere. AJ Bridal have also offered their first class service, humour in assisting my younger bridesmaid in obtaining a Communion Dress and making this little girl a very happy one
The customer service is fantastic. They have made the stressful process of finding a wedding dress so easy. 
This was the first wedding dress store I went too. They were excellent on the phone and the most helpful during my appointment . Brilliant! Highly Recommended! 
Allison and Julie provided me with such a lovely personal service . They made you feel like you were the only bride they seen each day. The quality of the dresses were fantastic & great value for money.  
Having visited several shops throughout the region, this is the one that gave me the most professional yet personal service . Greeted with a warm welcome and made to feel truly special, I would recommend this store to anyone and everyone. 
Excellent service, commitment to customers, great value for money. Alison & Julie couldn't be more friendly and helpful. Will be recommending them to all of my friends. 
The staff are extremely professional and patient , and add a personal touch. Nothing is too much trouble for the staff and they are extremely friendly and put you at ease as it is quite a nerve wracking experience finding your most important outfit! 
The staff are really lovely and make you feel so special , very accommodating and excellent service.  
AJ Bridal have given me superb, friendly service on every occasion that I've been into the shop. I decided to get my bridesmaid dresses from there too after the excellent experience I had choosing my wedding dress. Despite the problems they have had regarding the damage the weather caused to Newburn, they have never been anything less than wonderful.  
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